Difficult people come in all shapes and sizes.  Here are some difficult people types:

• Negativist

• Silent and Unresponsive

• Hostile-aggressive

• Sarcastic and verbal combative

• Complainer

• Know It All Expert

• Super-agreeable

• Indecisive

• Micromanager

Their numbers are small, but their impact is large

• Difficult to understand

• Do not respect boundaries

• Immune to all the usual methods of communication and persuasion

• Habitual behavior that affects most of the people with who they come in contact

• Loss of productivity, absenteeism, and lost customers or clients

• Frustrate and demoralize

Accept that they are difficult to deal with and that you cannot change them, but you can change your response to them. Key factor is to respond in ways that are not expected by the difficult person.

More to come on my difficult people information; watch my posts on LinkedIn.

Valerie Pelan

vpelan@integratedfocus.com

214-454-5376